Call Centre Helpdesk & Technical Support for Kapas Kisan Mobile App, COTBIZ, and BITS Platform of CCI
Bid Value
—
Closing Date
08 August 2026
Days Remaining
7 days
AI Tender Synthesis
Pre-generatedThe tender involves significant IT services for government platforms, but the estimated value is not specified, and detailed eligibility criteria are missing, requiring further document review.
What's Being Procured
BSNL is procuring the establishment, operation, and management of a Call Centre Helpdesk Service Desk. This includes technical support for the Kapas Kisan Mobile Application, COTBIZ, and BITS Platforms for The Cotton Corporation of India Ltd (CCI). The scope covers comprehensive communication and technical assistance for these crucial government platforms.
Eligibility Criteria
None identified
Technical Scope
- 01Establishment of a Call Centre Helpdesk Service Desk
- 02Operation of a Call Centre Helpdesk Service Desk
- 03Management of a Call Centre Helpdesk Service Desk
- 04Support for Kapas Kisan Mobile Application
- 05Level 1 technical support for COTBIZ Platform
- 06Level 1 technical support for BITS Platforms
- 07Maintaining efficient communication channels
- 08Providing technical assistance for crucial platforms
Documents Required
None identified
Watch Out For
- Estimated value is not specified, making financial assessment difficult without full tender documents.
- Detailed eligibility criteria (financial, technical) are not provided in the summary, necessitating full document review to understand qualification requirements.
Bid Value
—
Summary
Bharat Sanchar Nigam Limited (BSNL) is inviting tenders for the establishment, operation, and management of a Call Centre Helpdesk Service Desk. This service includes support for the Kapas Kisan Mobile Application and Level 1 technical support for the COTBIZ and BITS Platforms. The services are intended for The Cotton Corporation of India Ltd (CCI). The tender seeks comprehensive solutions for maintaining efficient communication channels and technical assistance for these crucial platforms.